Shipping policy

Shipping Policy

Thank you for shopping with [Your Store Name]! We are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully.

1. Processing Time:

  • Orders are typically processed within 1 to 2 business days (Monday - Friday, excluding holidays) after receiving payment.

  • During peak seasons or promotional periods, processing times may be slightly longer. We will do our best to notify you of any significant delays.

  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Destinations:

  • We currently ship to addresses within the Philippines only.

  • Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrectly provided addresses.

3. Shipping Methods & Estimated Delivery Times:

  • We offer the following shipping methods:

    • LBC: Estimated delivery time of 1 to 3 business days.

    • J&T: Estimated delivery time of 1 to 3 business days.

  • Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, postal service delays, and customs clearance (for international orders).

4. Shipping Costs:

  • Shipping costs are calculated based on weight, destination, and shipping method.

  • You can view the shipping costs at checkout before completing your order.

  • We offer free standard shipping on all orders over PHP 5000.

5. Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website.

  • You can track the status of your shipment using the provided tracking number.

6. Lost or Damaged Packages:

  • Daing Dynasty is not liable for any lost or damaged packages after they have been handed over to the shipping carrier.

  • However, if your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will work with the shipping carrier to initiate a claim.

  • Please retain all packaging materials and damaged items for inspection by the carrier.

7. Customs, Duties, and Taxes (for International Orders):

  • For international orders, please be aware that your order may be subject to import duties, taxes, and other fees levied by your country's customs authorities.

  • These charges are the responsibility of the customer and are not included in our shipping costs.

  • Please check with your local customs office for more information on these charges.

8. Undeliverable Packages:

  • If a package is deemed undeliverable by the shipping carrier due to reasons such as an incorrect address, refusal to pay customs fees, or repeated failed delivery attempts, the package will be returned to us.

  • In such cases, we will contact you to arrange for reshipment (additional shipping charges may apply) or a refund of the product cost (shipping fees are non-refundable).

9. Contact Us:

  • If you have any questions about our shipping policy, please contact us at:

    • Email: daingdynastyph@gmail.com

    • Phone: +639524773557

    • daingdynasty.com